Buying Guides

“When will I receive my order?”

NZ orders generally take 1-3 working days to arrive. Click here for shipping information.

“What if I don’t like what I ordered?”

We have a very generous returns policy and will refund or exchange any purchases provided the item is returned prompty in perfect condition. Read about Returns & Exchanges.

“Can I come and choose from your physical store?”

We are a small online retailer and our store is our website! We dispatch all orders by courier, with 5 pick ups every week day. We pride ourselves on providing the best possible service to all our customers who order online.

We offer Click and Collect where customers who wish to pick up from our warehouse (based in Henderson, Auckland) can select Click and Collect as a shipping option, and then come and pick up. Please allow an hour for us to get a Click and Collect order ready. We also offer an Express Tonight service for selected Auckland Postcodes.

We made a considered decision a couple of years ago that we don't allow customers to choose and select from our warehouse. We have a small but dedicated customer services team, and their priority is to get the orders packed and out the door the same day whenever possible. If we allowed customers to visit and choose 'in store', we wouldn't get as many orders picked and packed in a day - and that is not fair for our online customers!

"Can you help me with some sleep advice?”

Certainly! We have a comprehensive library of sleep articles on all aspects on infant and child sleep.
Read Articles here.

Plus you are welcome to join us on Facebook for lots of chat and support. We have a very active discussion page with lots of sleep topics being discussed and mums supporting each other during sleep training. Visit our Facebook Discussions here.

“Can you do me a special deal if I buy a bunch of stuff?”

We have a great range of specials and you can always get a discount using our SleepPoints Loyalty Progam. If you are interested in buying in bulk, please contact our office to discuss.

“What do other customers say about your service?”

Check out our testimonials here. We receive several great emails every day so this is just a small selection!

“What do you charge for shipping?”

Our NZ shipping starts from $7 for small items and increases based on the total size of your order and your location.
Click here for Shipping Info.

“Do you do discounts?”

We have lots of ways for you to save. Our loyalty points program gives you 5% back on your order, which you can either use as a discount on your next order or save the points up and redeem for a rewards product.
Read about our Rewards Program.

We run regular specials, sign up for our newsletter and Like us on Facebook to hear about our sales first.

“Do you ship overseas?”

We ship daily to Australia, with delivery generally 3-5 working days. Australian orders need to be placed through our website www.thesleepstore.com.au.

“Do you do special orders”

We can sometimes order in items from our suppliers that we don't usually stock. If there is something special you are after, email us after reading our info on this. Read about Special Orders

You are also welcome to phone or email us for personal assistance. Our contact number is 09-816-8706 or Email Here.